Atencion Reclamos

We are here to help. We are committed with giving our clients a qualified service, answering for your claims with a better solution in a timely manner.

To proceed with a claim regarding our products or service offered, please download and complete the Claim Form. After that it can be either delivered in our office or sent via e-mail to

If our institution does not give an answer, or you consider it is not sufficient , you may proceed with your claim to the Superintendencia de Servicios Financieros del Banco Central del Uruguay (

More information regarding our claims procedure.

Acceso Clientes